Don't See Your Certificate in Your Email? Try These Steps!

People often lose track of emails due to filtering, accidental archiving or deletion, or confusion from managing multiple email accounts. Follow these steps to find your certificate.

1. Check the date

Has it been at least three business days since you completed the course? Consider any holidays that may have delayed processing. Review the confirmation email you received after passing—it includes the date by which your certificate will be emailed.

2. Verify your email

Do you have multiple email addresses? Ensure you're checking the inbox of the email account you used to register.

3. Check spam/junk folders

 Email providers or filters may mistakenly classify emails as spam, causing them to be hidden in these folders.

4. Check deleted items

Emails can sometimes be accidentally deleted. Look in your deleted items or trash folder to see if the email is there.

5. Confirm course completion

If you successfully completed the course, you should have received a confirmation email. Not sure? Sign into your account to verify that your course status shows 100% complete. Click Here

6. Confirm your email address

If you haven’t received any emails from us, you may have entered your email address incorrectly during registration. Sign into your account to verify and correct your email address if needed and download your certificate from your account.

7. Download from your account

If you've completed all the steps above and still can not locate your certificate, you can download your certificate directly by signing into your account. 

SIGN INTO YOUR ACCOUNT (CLICK HERE)

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