Don’t See Your Certificate? Try These Steps!

Sometimes emails get lost, filtered, deleted, or sent to the wrong inbox — especially if you use more than one email address. Follow the steps below to find your certificate.

1. Check the Timing
Has it been at least three business days since you finished the course?
Holidays can cause delays. Check your completion email to see when your certificate was scheduled to be sent.

2. Make Sure You’re Checking the Right Email
Do you have more than one email address? Be sure you’re checking the one you used to register.
If you never received any emails from us, you may have entered your email incorrectly. Log into your account to confirm or update your email address — and you can download your certificate there.

3. Search for Our Email Address
Your certificate was sent from: certificate@mdtuneup.com
Search your inbox for this email address.

4. Check Spam or Junk Folders
Sometimes email providers mistakenly send messages to spam or junk folders.

5. Check Deleted or Trash Folders
The email may have been accidentally deleted.

6. Confirm You Finished the Course
You should have received a completion email.
Not sure? Log into your account and make sure your course shows 100% complete.

7. Download It from Your Account
If you still can’t find your certificate, log into your account and download it directly.

If you cannot find an account with your information, you may be contacting the wrong company.

SIGN INTO YOUR ACCOUNT

SIGN INTO YOUR ACCOUNT (CLICK HERE)

 

LOOKING FOR YOUR PAPER CERTIFICATE?

If you paid for the optional paper certificate to be sent to you via regular mail, you should receive it within 10 business days.

Your certificate is mailed around the same time it is emailed to you. USPS delivery can take up to 10 business days, with holidays and weekends potentially affecting the timeline. Please wait at least 10 business days before reaching out to us.

Because each certificate has a unique serial number, we cannot issue a replacement if it is lost in transit. Once mailed, delivery is solely dependent on USPS, and delays can occur.

Unfortunately, mail theft is on the rise. If you suspect your mail has been stolen, you can report it directly on the USPS website. click here.

If you're in a hurry, we recommend emailing your certificate to your agent or printing a copy from the emailed version.

Email us at support@mdtuneup.com if you still haven't received your paper certificate after 10 days.