NEW CUSTOMER?  (Click Here)

If you're unable to sign in, try these steps:

1. Confirm Your Username

You'll need your username to reset your password.

• Your username may be your email address or a custom username.
• Check the welcome email from support@mdtuneup.com or your renewal notice if you're a returning customer.
• You can also retrieve your username by clicking the button below.

LOOK UP USERNAME 

2. Reset Your Password

If you've forgotten your password, use the Reset Password button below.

• You must know your username to retrieve your password.
• Enter your username when prompted.
• Follow the instructions sent to your email.

RESET PASSWORD 

Still Having Trouble Logging In?

🔤 Check for Capitalization

Usernames and passwords are case-sensitive.

• Password123 is different from password123.

⌨️ Turn Off Caps Lock

Make sure Caps Lock is OFF before entering your password.

🔎 Watch for Similar Characters

Some characters can look alike:

• O (letter) vs 0 (number)
• l (lowercase L) vs 1 (number)

📧 Verify Your Email Address

If you're resetting your password and not receiving emails:

• Check for typos in your email address.
• Make sure you're using the same email you used when signing up.
• Example: gmail.com vs gmal.com

👥 Make Sure It's Your Account

On shared computers or devices:

• Confirm you're signing in with your username and password, not someone else's account.

NEED MORE HELP?