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Common Login Issues & Solutions

🔤 Case Sensitivity
Usernames and passwords must match exactly—capital and lowercase letters matter.

⌨️ Caps Lock On
If login fails, double-check that Caps Lock is OFF.

👤 Wrong Username
Use the correct username (your email or a custom name). Check the email receipt sent to you by support@mdtuneup.com or your renewal notice if unsure. 

LOOK UP YOUR USERNAME

🔑 Wrong Password
Enter your password carefully. If you’ve forgotten it, use the button below to reset it (you’ll need your username).

RESET PASSWORD (You must know your Username)

🔎 Look-Alike Characters
Watch for similar characters:

• O (letter) vs 0 (number)
• l (lowercase L) vs 1 (number)

📧 Wrong Email
Double-check your email for typos (e.g., missing letters or wrong domain like gmail.com vs gmal.com). Use the same email you used when signing up.

👥 Wrong Account
On shared devices, make sure you're signing in with your account, not someone else’s.

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