🔐 SIGN-IN HELP GUIDE

🅰️ Case-Sensitive Login

  • Usernames & passwords must match exactly

  • 🔤 Check CAPITAL letters

  • ⌨️ Make sure Caps Lock is OFF

❌ INCORRECT PASSWORD

🔑 Problem: Password not working

🛠️ Solution:

📬 Check Your Email:

  • Inbox

  • Spam / Junk folder

💡 Use the same email account you registered with

👤 INCORRECT USERNAME

🔍 Problem: Username not recognized

🛠️ Solution:

  • Try:

    • 📧 Your email address

    • 🧾 Your custom username

📬 Find it in:

  • Registration confirmation email

  • Renewal reminder email or letter

➡️ Or click Retrieve Username

🔄 MULTIPLE ACCOUNTS / AUTO-FILL

⚠️ Problem: Wrong account signing in

💻 Cause: Browser auto-fill

🛠️ Solution:

  • 🚪 Log out of previous account

  • ✍️ Enter your login info manually

  • ❌ Avoid incorrect auto-fill

➡️ Use the Login / Logout button at the top of the page

🌐 WRONG WEBSITE

🚫 Problem: Login not working even with correct info

🛠️ Solution:
✔ Make sure you're on:
Mature Driver Tune-Up

📧 Look for email from:
support@mdtuneup.com

✔ Use the same site where you registered

✅ STILL NEED HELP?

💡 Double-check all steps above
🔁 Try resetting your password again
📧 Contact support if needed support@mdtuneup.com