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Sign-In Help Guide

Having Trouble Signing In?

Use this guide to fix common login problems, reset your password, retrieve your username, and make sure you are signing in to the correct Mature Driver Tune-Up account.

Start here first

Login Details Are Case-Sensitive

Your username and password must match exactly. Check capital letters and make sure Caps Lock is off before trying again.

🔤

Check Capital Letters

Usernames and passwords must be typed exactly.

⌨️

Turn Off Caps Lock

Caps Lock can prevent your password from working.

✍️

Type It Manually

Avoid incorrect browser auto-fill when possible.

Common sign-in problems

Choose The Issue You’re Having

Incorrect Password

If your password is not working, click reset password and enter your username.

After resetting, check:

• Your inbox

• Your spam or junk folder

• The same email account you registered with

Reset Password →

Incorrect Username

If your username is not recognized, try your email address or the custom username you created. If you use multiple email addresses, check to see if you are using the correct email address.

You may find your username in:

• Your registration confirmation email

• Your renewal reminder email or letter

Retrieve Username →

Multiple Accounts Or Auto-Fill Problems

If the wrong account keeps signing in, your browser may be auto-filling the wrong login information.

• Log out of the previous account

• Enter your login information manually

• Avoid using incorrect browser auto-fill

Wrong Website

If your login still does not work, make sure you are on Mature Driver Tune-Up and using the same website where you registered.

Look for email from: support@mdtuneup.com
Still need help?

Try These Final Steps

✅

Double-Check Steps

Review the login tips above before trying again.

🔁

Reset Password Again

Try another reset and check your spam folder.

📧

Contact Support

Email support@mdtuneup.com if you still need help.

About Mature Driver Tune-Up

California-Based And DMV Approved

Mature Driver Tune-Up is a California-based company headquartered in Redwood City, CA. Its online courses are fully approved by the California DMV, and its Official DMV Mature Driver Improvement Certificate is accepted by auto insurance companies throughout California.

California DMV License ID#: MDIP000069
Ready to continue?

Sign In Or Contact Support

Sign in to continue your course, reset your password, retrieve your username, or contact support if you still need help.

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