When Will I Receive My Certificate?

We email your certificate within 3 business days of you completing the course.

If you paid for your paper certificate to be mailed to you, most people receive it within 5-7 business days (weekends and holidays are not business days).


What Do I Do After Receiving My Course Certificate?

After you receive your Certificate you need to give it to your auto insurance agent / company as proof that you have completed our California DMV Licensed and Approved Mature Driver Tune-Up course. Your agent will then apply the discount to your insurance.


What If The Information On My Certificate Is Incorrect?

We ask that you review the information you submit to us for accuracy.  If the information on your certificate is incorrect, you must email us the correct information so that we can issue a replacement Certificate.

Each Certificate is individually numbered and there will be a $11.00 replacement fee.


What If I Lose My Certificate?

If you lose your certificate, you will need to request a replacement certificate be issued.  The cost to replace a certificate is $11.00.


What If I Forget My Password?

If you forget your password, you can reset it by clicking here.

  1. You will be asked for the email address you used to register for the course with
  2. You will be sent an email within a few minutes
  3. Follow the instructions in the email and Click on the link to reset your password
  4. You will be asked to create a new password

Please remember to write down your new password.


I Used The Wrong Email Address

If you registered with a wrong email address, just email us at support@mdtuneup.com.

Please let us know what email address you used to register with, your first and last name, and your correct email address.


I Have Not Received My Certificate

Your Certificate is emailed to you within 3 business days of you completing the course.  Please check your spam folder and if you use multiple email addresses, be certain that you are checking the email address you used to register with. You can also download your certificate by logging into your account.

If you haven't received your certificate within 10 days of completing the course, please look at the email receipt we sent you and confirm your information you entered during registration is correct.  Then email us at support@tmdtuneup.com to request your certificate be re-emailed to you.

 


CUSTOMER SUPPORT HOURS

Our customer support agents are here answer your phone calls Monday to Thursday from 8:00 am to 5:00 pm, and Friday 8:00 am to 4:00 pm California time. During the weekends or evenings, please email us at support@mdtuneup.com and we will get back to you as soon as possible.

In person office visits are by appointment only.

Toll Free: 800-414-5587
Email: support@mdtuneup.com